Your Community,
At Your Fingertips
Residents can pay assessments, submit maintenance requests, and access community documents. Board members get real-time financial data and full operational oversight.
Portal Access
Choose Your Portal
Three specialized portals for every role in your community — residents, board members, and homeowners needing closing documents.
RESIDENTS
🏠
Resident Portal
Pay your assessments, submit maintenance requests, and stay connected with your community — all online.
- Pay HOA / condo assessments via ClickPay
- ACH, credit card, and auto-pay options
- View payment history and receipts
- Submit and track maintenance requests
- Access community documents & rules
- Receive community announcements
Board Members
📊
Board Dashboard
Real-time financial reporting, invoice approval, work order management, and full community operations oversight via Enumerate.
- Live financial statements via Enumerate
- Approve invoices in AvidExchange
- Delinquency reports & collection status
- Reserve fund & budget tracking
- Maintenance work order oversight
- Governing documents & meeting records
Buyers & Agents
📋
Closing Documents
Request estoppel letters and condo questionnaires for real estate closings — processed quickly, delivered electronically.
- HOA & COA estoppel certificates
- Standard (10-day) & expedited processing
- Condo questionnaires (Fannie / Freddie)
- FHA & VA approval documentation
- Electronic delivery to title agents
- Florida Statute §718 & §720 compliant
Enumerate
Accounting & Management
All community financials, budgets, delinquency tracking, and documents in one platform. Board members access 24/7.
Learn more →
AvidExchange
Invoice Processing & AP
Every vendor invoice digitally routed for board approval. Complete audit trail. Zero paper checks.
Learn more →
ClickPay
Assessment Payments
Residents pay online via ACH, credit card, or auto-pay. Instant receipts. Real-time ledger posting.
Learn more →
Maintenance Requests
Submit a Request Online
Residents can submit common area maintenance requests directly through the portal. All requests are logged, assigned to the appropriate vendor, and tracked to completion — with email updates at every stage.
📲
Submit Anytime
Log requests 24/7 from any device. Include photos to help our team assess the issue quickly.
🔔
Real-Time Status Updates
Receive email notifications when your request is received, assigned, in progress, and completed.
📁
Full Request History
View all past and current maintenance requests for your unit and community common areas.
Common Questions
Resident & Board FAQs
How do I pay my HOA assessment online?
Assessments are paid through ClickPay — our online payment portal. You can pay by ACH (free), credit card, or set up auto-pay. Contact your community manager at (305) 481-4049 for your ClickPay account setup instructions.
How do I access financial reports as a board member?
Board members access financial reports through Enumerate, our association management platform. You can view income statements, balance sheets, delinquency reports, and budget comparisons 24/7. Contact us for login credentials.
How do I request an estoppel letter for a real estate closing?
Estoppel letter requests can be submitted by contacting our office at (305) 481-4049 or emailing info@totalmanagementllc.com. Standard processing is 10 business days. Expedited 3–5 day processing is also available. Fees comply with Florida Statute maximums.
How do I get a condo questionnaire for my lender?
Contact us at (305) 481-4049 or info@totalmanagementllc.com with your lender's questionnaire form (Fannie Mae 1076, Freddie Mac 476, or FHA). We'll complete it using current Enumerate data and return it promptly — typically within 5–7 business days.
Is there an after-hours emergency line?
Yes — current Total Management LLC clients have access to a 24/7 emergency management line for urgent community matters such as water leaks, fire alarms, or building access emergencies. Contact your community manager for the emergency line number.
How do I submit a maintenance request?
Maintenance requests for common areas can be submitted through the resident portal, by email, or by calling (305) 481-4049. You'll receive confirmation and status updates by email throughout the process.
Need Help Accessing Your Portal?
Our team will get you set up quickly. Call or email us today.